AVOID!! Ants in room. If your expecting a so called 5 star hotel, don't it's a 3 star at best.
AVOID!!! Very dissatisfied with level of customer response to a problem we had on our recent holiday at the Tivoli Alvor hotel in Portugal. Upon arrival, we noticed ants in our room and went to speak to reception that afternoon as we have a young baby and 8 year old. We were told that they will do a deep clean and we would need to stay out of the room for a while, which was fine. Upon retuning to our room, they seemed to have gone. Upon getting up the next morning, the ants were back and there were more of them. We went to speak to reception about this and they said they would do another deep clean. We advised that they were getting under the skirting board and a deep clean would not fix this issue. They told us they would deep clean again so we went out of the room again. Back in the afternoon, I sat down in the chair to feed my baby and ants started crawling up my arm! Off we went to reception to complain again and said we needed to move room as I cannot have this, especially with a baby and child! Nobody in any situation should have to put up with that. Hotel said they would give us a new room whilst they did a deep clean again. I advised that if the deep clean did not work we needed a new room for the duration of our stay as this is not acceptable and the room they gave us was just for the night. We had to pack our overnight stuff, which is a lot as our baby is bottle fed so needed to take the steriliser and everything...not a 5 minute job. We stayed the night, I went back to the original room the next morning to pick something up I had forgotten and there were ants on our bed!! No deep clean had happened yet! We went out for the morning after packing up all our stuff in a case and leaving it in reception l to be told a deep clean would happen ASAP. We returned in the afternoon to bed told that the deep clean had just been completed. We advised that we would check the room and if there were any ants, we need a new room today. We checked the room and there were still ants! Going back to reception, they reluctantly arranged another room but it was not clean so it would be done by 5.30pm by the latest and they would call my wife's mobile when the room was ready. We went and packed up our old room and went to Saltys to wait for the call. We waited until 6pm and no call so we went to reception to see what was happening. Apparently they called our old room to advise it was ready and not the mobile we had advised...the communication between staff was absolutely shocking. They were writing notes on bits of paper so there was no surprise that this hadn't happened. Upon getting to our new room, it was so hot as the air conditioning was not on that we needed to wait outside with the kids until it started to work. We waited nearly an hour for our luggage to be moved over from the old room. By this time, we exhausted, fed up, nearly missed our allocated dinner slot and felt we had lost 2 days of our holiday messing around with room changes and cleans that could have been sorted straightaway if they just moved our room. This was extremely stressful and really tarnished our holiday, especially as they were the best 2 days for weather whilst we were there. The hotel was extremely busy and the amenities were not enough for the number of people staying there. There were not enough sunbeds for the pool, we had to sit on the grass areas by the main pools and there were not enough seats for lunchtime at Saltys, especially when it rained and there was no other indoor option. The evening entertainment was very limited and again, definitely not enough seating area, especially for the number of children there.
Limited to no access to alcoholic drinks after 7pm due to bars closed. Only single bar at one end of complex.
Both breakfast and dinner was shocking. Breakfast was cold, eggs dangerously made. Drinks available at both breakfast and dinner very poor. Self service drinks ever low or out, not operational.
Overall, this was a very bad experience at this hotel, one that caused us a lot of stress and we lost 2 days of our holiday trying to sort out our room, which is not acceptable. We would not recommend this hotel at all and would suggest you look into it further as there were a lot of people complaining at reception every time we were there! They are very understaffed and over subscribed, I would hate to think what it would be like in peak season. The Tivoli website states that they are a 5* hotel, this is not a 5* hotel at all.. 3* at best.