FAQ & Help
Is my payment secure?
Yes. Payment is collected and processed by Nuitée Travel Limited on PCI-compliant infrastructure — Tribes never sees or stores your card details. The charge appears as “Nuitée Travel Limited” on your statement.
Who do I contact if something goes wrong?
Email chief@tribes.travel first — a real person replies. We handle anything about the Tribes service and will relay stay-related issues. For the stay itself, payment, invoices and refunds, Nuitée Travel Limited (and/or the hotel) is the responsible party, and we'll point you to them where needed.
Can I cancel or change my booking?
Each rate has its own cancellation and change policy, shown before you book. Cancellations, changes and any refund are handled by Nuitée as merchant of record. Check the free-cancellation date (if any) on your booking.
Is Tribes a company?
Tribes is an independent service operated by Artem Peregoudov (a trade name, not a registered company), based in Bogis-Bossey, Switzerland. Your booking is provided by Nuitée Travel Limited.
What does “verified” mean?
It means we carried out a reasonable, good-faith check against the sources available on the date shown — not a guarantee. Facilities can change, so confirm anything important (kids clubs, ages, amenities) directly with the hotel. See how we verify on the dedicated page.