A Welcoming, Family-Friendly Stay with a Truly Wonderful Team
We just came back from a stay at the Sheraton Maldives, and when my husband asked me what the best part of the trip was, the answer was clear: the team. Every single staff member we interacted with — no matter where they worked — was kind, smiling, and genuinely helpful. That really stood out and made a big difference in our experience.
We came with our three kids under five (a brave — or maybe crazy — decision!), and the hotel really made that feel manageable. The Adventure Club (kids club) staff were sweet and accommodating. A special thank you to Enas for her warmth. While the kids’ activities could’ve used more variety compared to other resorts we’ve stayed at, the care and attention made up for it.
The restaurants were also very understanding — they helped us out with meals even outside regular hours, which was a blessing with small kids. During our stay, we tried three different room types — each had its own pros and cons, but overall, the hotel had everything we needed for this kind of family-focused trip. It wasn’t the peaceful, tranquil type of getaway (with three little ones, how could it be?) — but it was the right kind of stay for us.
We loved the snorkeling safari — saw black tip sharks, massive stingrays, and even turtles! One morning, we were lucky enough to spot a rainbow over the water, and it really felt like nature was showing off.
Transfers to and from the airport were smooth, organized, and punctual — something we truly appreciated with young kids in tow.
Big shoutouts to Daniel, the F&B manager, who completely won over our kids, to Ayman from Kakuni beach, and to Adnan Sultan and his epic dance moves that kept everyone entertained. The entertainment team overall were so much fun — warm, hilarious, and genuinely engaging.
A couple of small notes for improvement: it would’ve been great if the bikes came with an option to carry a child or at least had a basket — I would’ve rented one all day, every day if it made moving around easier with little ones. The public toilets across the island didn’t feel five-star at all — they seemed a bit overlooked, and unfortunately, there was a constant smell that made them unpleasant to use. Even the in-room bathrooms, while nice in layout and design, didn’t quite deliver on hygiene. Also, we noticed the absence of a lifeguard at the pool, which was surprising and a bit concerning when traveling with kids.
Still, these few things didn’t take away from the heart of our experience — a fun, family-centered holiday, made memorable by a truly stellar team. Thank you to everyone who made our stay so welcoming and warm.