Pathetic
Appalling Service at Novotel Athens – Room 317 | Stay Dates: 10–12 April & 19 April 2025 If you’re considering Novotel Athens, think again. We stayed for 3 nights from 10th to 12th April and again on 19th April 2025 (Room 317), and the experience was nothing short of disgraceful. During our first stay over the Easter weekend, the hotel refused to provide any food for my 2.5-year-old toddler — even though everything outside was closed. We weren’t asking for anything elaborate — just mashed potatoes or boiled vegetable, as my son could only eat that .The staff showed zero empathy, zero effort, and absolutely no concern for a hungry child. They brushed us off with cold indifference, offering no support or solutions. This is not just bad service — it’s inhuman. For a hotel that claims to be “family-friendly,” this is completely unacceptable. Do not choose Novotel Athens. If you’re traveling with children, or simply expect basic decency and hospitality, avoid this hotel. There are far better places in Athens that understand the meaning of care and service.