Golden Beach Resort

Not bad, some points you need to check before choosing this resort

This was our second stay at the hotel for my family and first time for me , and overall it remains a good property that offers reasonable value for money. The gardens and landscaping are beautiful and well maintained, and most of the staff were friendly and helpful. I would like to extend special thanks to Mr. Karam Gamil at the Beach Bar for his outstanding hospitality, professionalism, and excellent attitude. Also, thanks to Mohamed Gamal at the main restaurant for his kindness and great service. However, as a hotel manager myself, I would like to highlight a few points that need attention: 1. The mosquito problem is extremely serious, especially during the evening and night. The number of mosquitoes was excessive and affected both adults and children. This issue requires immediate action. 2. Unfortunately, most members of our group suffered from stomach pain and diarrhea during the stay, which raises concerns regarding hygiene and food safety standards. 3. Our first impression was negatively affected by an unpleasant interaction during check-in with the receptionist, Fatma. Even when misunderstandings occur, front desk staff should remain calm, professional, and welcoming, as they represent the hotel’s first impression. Additional customer service training would be beneficial. 4. Housekeeping serviced our room only once during the entire stay. If guests are inside the room when housekeeping arrives, there should be a follow-up attempt later or communication through reception to confirm whether service is required. 5. The flooring in the main restaurant is in poor condition and negatively impacts the overall appearance of the dining area. Despite these issues, the hotel still has many positive aspects, and with improvements in these areas, the guest experience could be significantly enhanced.

Beautiful structure with multiple services, great stuff and nice atmosphere. Really appreciated the “ultra package” upgrade for free. Heated pools were super. Food and services of nice variety and good quality. 24hr option for a snack or similar.

Amazing Location, clean pools, room, delicious food with a lot of varieties every day. Special thanks to Mr. Gharib, Mrs. Fatma from the reception for solving all the difficulties.